Shipping policy

 

Revivory Shipping Policy

Welcome to Revivory! We are committed to providing you with a seamless and satisfying shopping experience. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our online store.

Processing Time

  • Order Processing: Orders are processed within 1-2 business days (Monday to Friday, excluding holidays). You will receive a confirmation email once your order has been processed and is ready for shipment.
  • Order Cutoff Time: Orders placed after 3 PM will be processed on the next business day.

Shipping Rates and Delivery Estimates

  • Free Standard Shipping:
    • Cost: $0
    • Delivery Time: 5-14 business days
  • Premium Insured Shipping:
    • Cost: $4.99
    • Delivery Time: 5-14 business days

Please note that delivery times are estimates and may vary depending on your location and unforeseen circumstances.

International Shipping

  • Availability: We currently ship to the following countries: Canada, United Kingdom, Australia, and New Zealand.
  • Cost: International shipping rates are calculated at checkout based on the destination and weight of the package.
  • Delivery Time: 7-14 business days, depending on the destination.

Tracking Your Order

Once your order has shipped, you will be able to track the status of your shipment on our website.

Shipping Restrictions

  • Some products may have restrictions on where they can be shipped due to international, federal, and state regulations.

Delays and Issues

While we strive to meet all delivery times, there may be delays due to circumstances beyond our control (e.g., natural disasters, inclement weather, carrier delays). We will do our best to inform you of any significant delays.

Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact our customer service team within 7 days of the estimated delivery date. We will work with the carrier to locate your package or issue a replacement.
  • Damaged Packages: If your package arrives damaged, please retain all packaging materials and contact us immediately. We will assist you with filing a claim and arranging a replacement or refund.

Contact Us

If you have any questions or concerns about your order, please contact our customer service team at revivoryshop@gmail.com

Thank you for choosing Revivory. We appreciate your business and are here to help with any of your shipping needs.